ISO 10001:2018 — Customer Satisfaction
Guidelines for codes of conduct related to customer satisfaction — helping organisations plan, design, develop, implement, maintain, and improve customer satisfaction codes.
Standard
ISO 10001:2018
Service type
By CAS
Issued under
CAS — own authority
What it is
ISO 10001:2018 provides guidelines for an organisation to plan, design, develop, implement, maintain, and improve a customer satisfaction code of conduct. It is part of the ISO 10000 series of standards related to quality management and customer satisfaction.
Who needs it
Service organisations, retail businesses, B2C companies, customer-facing organisations, and any business wishing to formalise and demonstrate its commitment to customer satisfaction through certified codes of conduct.
Benefits of certification
- Demonstrates formal commitment to customer satisfaction
- Structured approach to customer expectations management
- Reduces customer complaints and disputes
- Complements ISO 9001 quality management certification
- Improves customer retention and loyalty
- Competitive differentiator in service-oriented markets
Frequently asked questions
Common questions
How does ISO 10001 relate to ISO 9001?
ISO 10001 is complementary to ISO 9001. ISO 9001 provides the broader quality management framework; ISO 10001 specifically addresses customer satisfaction codes of conduct within that framework.
Related services
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