CAS — Conformity Assessment Services

Appeals · ISO/IEC 17021-1 §9.7

Appeal a decision

Disagree with a CAS certification decision? Ask us to reconsider. Your appeal is reviewed independently by people who were not part of the original decision.

30 days to appealIndependent reviewersNo discriminationFormal written outcome

Right place? A complaint is about a certified organisation or our service; an appeal challenges a certification decision CAS made about you. Affected by both? You can do each separately.

This is actually a complaint →

Submit your appeal

Fields marked * are required. We’ll email you a reference number.

0/5000

Attach the decision letter and any supporting evidence. Up to 6 files, 10 MB total.

Reviewed impartially · protected by bot verification.

What to expect

  • ✓ A reference number + progress updates
  • ✓ Reviewed by people not involved (§9.7.7)
  • ✓ No discrimination for appealing (§9.7.3)
  • ✓ Formal written notice of the outcome (§9.7.8)

Not an appeal?

Reporting a problem with a certified client or our service? File a complaint →

How we handle your appeal

Every step follows our documented process under ISO/IEC 17021-1 §9.7.

  1. 1

    You submit

    §9.7.1

    Appeal a CAS certification decision — suspension, withdrawal, refusal, or scope reduction — within 30 days of being notified. Available in English, Arabic or Italian.

  2. 2

    We acknowledge

    §9.7.6

    We confirm receipt, give you a reference number, and keep you updated on progress.

  3. 3

    We validate it

    §9.7.5

    We gather and verify all the information needed to validate your appeal.

  4. 4

    Independent review

    §9.7.7 · §9.7.3

    Your appeal is handled and decided by individual(s) not previously involved in the decision being appealed. You face no discrimination for appealing.

  5. 5

    We decide

    §9.7.6

    A decision is reached — the original decision may be upheld, overturned, or partially upheld — and communicated to you.

  6. 6

    We close it formally

    §9.7.8

    We give you formal notice that the appeals-handling process has ended.

Common questions

What can I appeal?+
Any CAS certification decision that affects you — for example a suspension, withdrawal, a refusal to certify, or a reduction of your certification scope.
Is there a deadline?+
Please submit your appeal within 30 days of being notified of the decision.
Who reviews my appeal?+
Individual(s) who were not involved in the original decision, to ensure the review is impartial (ISO/IEC 17021-1 §9.7.7).
Will appealing count against me?+
No. Submitting an appeal results in no discriminatory action against you (§9.7.3).
How will I hear the outcome?+
We keep you updated on progress and give you formal written notice of the decision (§9.7.6 and §9.7.8).
Appeal a decision · CAS