Feedback
We’re listening.
Client feedback drives our continual improvement. Tell us what we’re doing well, what we should do better, and any specific incident that matters.
Email — fastest
Send free-form feedback to quality@cas.com.eg — your input goes straight to our Quality Manager and is treated confidentially.
Filing a formal complaint
For incidents that need a documented response timeline (acknowledgement within 2 working days, resolution within 60 days), please use the complaints form instead.
Appealing a CAS decision
If a CAS certification decision affected your organisation and you want it reviewed by personnel uninvolved in the original decision, see Appeals.