Contact & Support

We’re here to help.

Our teams in Egypt, Jordan, Italy, Saudi Arabia, the UAE and Morocco are ready to help with enquiries, certification questions, or formal submissions.

Average response: under 1 business dayEGAC accredited · IAF MLA recognised

Send us a message

Tell us what you need and the right team will follow up. Fields marked * are required.

Our offices

Egypt — Headquarters

75 Saad Zalam Street, Nile Corniche
Old Cairo, Cairo Governorate, Egypt
info@cas.com.eg
+20 108 088 8574 · WhatsApp

Jordan — Amman

Office 205, Plaza 109
Al Rabiyah, Amman, Jordan
info-jo@cas.com.eg

Italy — Bucciano

Via Provinciale, 29
82010 Bucciano (BN), Italy
info-it@cas.com.eg

Working hours

Sunday — Thursday
9:00 — 17:00 (EET)
Closed on Egyptian public holidays.

Quick contact

Email: info@cas.com.eg
Sales: sales@cas.com.eg
Quality: quality@cas.com.eg
Phone: +20 108 088 8574
WhatsApp: +20 108 088 8574

What happens after you write

1
We receive it
Your message is logged in our certification system with a reference number — nothing slips through the cracks of an inbox.
2
Routed to the right team
Quotation requests go to our commercial team, certification and verification queries to client services, and anything sensitive to the relevant manager.
3
We reply
≤ 1 business day
The right person follows up directly — typically within one business day.

Common questions

How fast will you reply?+

Our average response time is under one business day.

Which office handles my enquiry?+

Choose a preferred office in the form (Egypt, Jordan or Italy) or leave it as no preference — either way we route it to the right team.

Is this the right place for a complaint?+

For a formal complaint about a certified client or our services, please use the Complaints page so it receives a tracked reference and timeline under ISO/IEC 17021-1 §9.8.

Which languages can I write in?+

English, Arabic or Italian — we will reply in the same language.

Need to raise a complaint or an appeal?

These go through dedicated channels with a documented timeline under ISO/IEC 17021-1. Choose the one that fits your case.

Complaint · §9.8

Report a problem

Something's wrong — with a CAS-certified organisation, or with our certification service, an audit, or our conduct.

e.g. a certified company isn't meeting the standard; an issue with an audit or our staff.

File a complaint →

Appeal · §9.7

Challenge a decision

You disagree with a certification decision CAS made about you and want it formally reconsidered by independent reviewers.

e.g. your certificate was suspended, withdrawn or refused, or your scope was reduced.

Submit an appeal →

Not sure, or affected by both? You can file a complaint and submit an appeal — they’re handled as separate cases.